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App Searching for HX Device

Victor Jan 23, 2016 04:27AM EST

So I've bought the shirt recently, and on the first day I paired the device to my phone, and then to the app, it was successful even though it took a while like it was mentioned.. On my second day of using it, the 4th day since I first used it. The device has to pair to the app again. And for whatever reason it isn't doing it.

I tried removing and adding the blue tooth pairing.
I tried deleting and reinstalling the app.
And I tried just waiting it out. (20 minutes+)
How do I fix it I have an android, phone is Alcatel One Touch.

Up 0 rated Down
Paul Feb 17, 2016 08:39AM EST Hexoskin Agent

Hi,

You can reset the Hexoskin to its factory settings. Once this is done, you will have to unpair the hexoskin and then pair it again. Also, make sure there is only one mobile device that talks to the Hexoskin.

Cheers,

Up 0 rated Down
Marc Feb 24, 2016 11:22AM EST Hexoskin Agent

Hello Victor,

Can you tell us if everything is now running smoothly for you?

Thank you,

Thomas

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