--- title: Creating and accessing Astroskin accounts (App and Dashboard) description: Account setup and credential management for the Astroskin App and Dashboard. --- [Skip to content](https://support.hexoskin.com/creating-and-accessing-astroskin-accounts-app-and-dashboard#main-content) English Show submenu for translations [More support](https://support.hexoskin.com/kb-tickets/new?hsLang=en) [![Hubspot - Hexoskin Logo - Rectangle](https://support.hexoskin.com/hubfs/Hubspot%20-%20Hexoskin%20Logo%20-%20Rectangle.svg)](https://support.hexoskin.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.hexoskin.com/kb-tickets/new) - [Contact us](https://support.hexoskin.com/kb-tickets/new) [Contact us](https://support.hexoskin.com/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Hexoskin Support Community](https://support.hexoskin.com/?hsLang=en) 2. [Hexoskin Support Topics](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en) 3. [Hexoskin Set-up and Configuration](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-set-up-and-configuration) # Creating and accessing Astroskin accounts (App and Dashboard) ## Account setup and credential management for the Astroskin App and Dashboard. **Key point.** Astroskin accounts are created by the Hexoskin team, not self-registered. If you try to register directly in the Astroskin App, registration will not complete; this is by design. **To get your credentials.** Send to support@hexoskin.com: the device serial number(s) (S/N, found on the BIOMON transmitter), your organization name, and the list of users who need access (name and email). Support creates the Dashboard organization and the App credentials tied to your devices and replies with your login information and first-login steps. **First login.** Log into the Astroskin App with the provided credentials, then verify the device appears with its S/N. Dashboard access uses the same organization account at the address provided in the welcome email. One-time passcodes are sent to the registered email; check spam if not received within 5 minutes. **Adding or removing users.** Account changes go through support with the organization name and the S/N concerned. 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