--- title: Sending logs to Hexoskin Support description: If you are encountering any problems with data synchronization using Hexoskin OneSync, we kindly request that you share your logs with us. --- [Skip to content](https://support.hexoskin.com/en/astroskin/sending-logs-to-hexoskin-support#main-content) - [English](https://support.hexoskin.com/en/astroskin/sending-logs-to-hexoskin-support) - [Français](https://support.hexoskin.com/fr/astroskin/envoyer-les-logs-de-supports-à-léquipe-hexoskin) English Show submenu for translations [More support](https://support.hexoskin.com/en/astroskin/kb-tickets/new?hsLang=en) [![Astroskin Logo - Blue - Transparent Background-2](https://support.hexoskin.com/hs-fs/hubfs/Astroskin%20Logo%20-Blue%20-%20Transparent%20Background-2.png?width=240&height=60&name=Astroskin%20Logo%20-Blue%20-%20Transparent%20Background-2.png)](https://support.hexoskin.com/en/astroskin?hsLang=en) Open main navigation Close main navigation - - [English](https://support.hexoskin.com/en/astroskin/sending-logs-to-hexoskin-support) - [Français](https://support.hexoskin.com/fr/astroskin/envoyer-les-logs-de-supports-à-léquipe-hexoskin) English Show submenu for translations - [More support](https://support.hexoskin.com/en/astroskin/kb-tickets/new) - [Contact Us](https://support.hexoskin.com/en/astroskin/kb-tickets/new) [Contact Us](https://support.hexoskin.com/en/astroskin/kb-tickets/new?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Astroskin Support Knowledge Base](https://support.hexoskin.com/en/astroskin?hsLang=en) 2. [Support](https://support.hexoskin.com/en/astroskin/support?hsLang=en) # Sending logs to Hexoskin Support ## If you are encountering any problems with data synchronization using Hexoskin OneSync, we kindly request that you share your logs with us. This will enable our team to provide you with more effective assistance. To troubleshoot any issues with data synchronization using Hexoskin OneSync, we kindly request that you follow these steps on your Mac or Windows device: 1\. Open Hexoskin OneSync and log in to your account. 2\. Navigate to the Support tab. 3\. Click on "Prepare log files to send to Hexoskin Support."  This will generate a .zip folder on your desktop. 4\. Email this folder to our dedicated Support Team at [support@hexoskin.com](https://support.hexoskin.com/en/astroskin/kb-tickets/new?hsLang=en) or by using this [submission form](https://support.hexoskin.com/en/astroskin/kb-tickets/new?hsLang=en). Please include a description of the problem you are experiencing along with any relevant screenshots. ![](https://support.hexoskin.com/hs-fs/hubfs/OneSync%20-%20prepare%20logs-gif.gif?width=670&height=391&name=OneSync%20-%20prepare%20logs-gif.gif) We appreciate your cooperation and patience as our team reviews your logs and provides you with effective solutions within 48 hours. - [FAQs](https://support.hexoskin.com/en/astroskin/faqs?hsLang=en) - [Getting started](https://support.hexoskin.com/en/astroskin/getting-started?hsLang=en) - [General](https://support.hexoskin.com/en/astroskin/general?hsLang=en) - [Support](https://support.hexoskin.com/en/astroskin/support?hsLang=en) - [Hexoskin OneSync for Astroskin](https://support.hexoskin.com/en/astroskin/hexoskin-onesync-for-astroskin?hsLang=en) - [Astroskin Support Topics](https://support.hexoskin.com/en/astroskin/astroskin-support-topics?hsLang=en#main-content) - [Astroskin Data Analysis](https://support.hexoskin.com/en/astroskin/astroskin-support-topics?hsLang=en#astroskin-data-analysis) - [Astroskin Device](https://support.hexoskin.com/en/astroskin/astroskin-support-topics?hsLang=en#astroskin-device) - [Astroskin Shirts](https://support.hexoskin.com/en/astroskin/astroskin-support-topics?hsLang=en#astroskin-shirts) - [Navigating the Astroskin Dashboard](https://support.hexoskin.com/en/astroskin/astroskin-support-topics?hsLang=en#navigating-the-astroskin-dashboard) - [Astroskin FAQ](https://support.hexoskin.com/en/astroskin/astroskin-support-topics?hsLang=en#astroskin-faq) - [Astroskin Set-up and Configuration](https://support.hexoskin.com/en/astroskin/astroskin-support-topics?hsLang=en#astroskin-set-up-and-configuration) - [Buying Astroskin](https://support.hexoskin.com/en/astroskin/buying-astroskin?hsLang=en) [![Hexoskin - Logo - No Tagline - Rectangle - White - Transparent-Nov-28-2023-04-38-48-1716-PM](https://support.hexoskin.com/hs-fs/hubfs/Hexoskin%20-%20Logo%20-%20No%20Tagline%20-%20Rectangle%20-%20White%20-%20Transparent-Nov-28-2023-04-38-48-1716-PM.webp?width=200&height=50&name=Hexoskin%20-%20Logo%20-%20No%20Tagline%20-%20Rectangle%20-%20White%20-%20Transparent-Nov-28-2023-04-38-48-1716-PM.webp "Hexoskin - Logo - No Tagline - Rectangle - White - Transparent-Nov-28-2023-04-38-48-1716-PM")](https://hexoskin.com) 5800, Saint-Denis, Suite 601, Montréal (Québec), Canada Copyright © 2026, Hexoskin