--- title: Hexoskin's Exchange and Return Policy description: If you are not satisfied with your order, simply return it to us in its original condition within 14 days of receiving it and we will give you an account credit for the entire amount, less shipping and handling charges. A credit will be applied once the merchandise has been received and inspected by our Return Processing Center. --- [Skip to content](https://support.hexoskin.com/hexoskins-exchange-and-return-policy#main-content) - [English](https://support.hexoskin.com/hexoskins-exchange-and-return-policy) - [Français](https://support.hexoskin.com/fr/fr/hexoskins-echange-et-retours-politique) English Show submenu for translations [More support](https://support.hexoskin.com/kb-tickets/new?hsLang=en) [![Hubspot - Hexoskin Logo - Rectangle](https://support.hexoskin.com/hubfs/Hubspot%20-%20Hexoskin%20Logo%20-%20Rectangle.svg)](https://support.hexoskin.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://support.hexoskin.com/hexoskins-exchange-and-return-policy) - [Français](https://support.hexoskin.com/fr/fr/hexoskins-echange-et-retours-politique) English Show submenu for translations - [More support](https://support.hexoskin.com/kb-tickets/new) - [Contact us](https://support.hexoskin.com/kb-tickets/new) [Contact us](https://support.hexoskin.com/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Hexoskin Support Community](https://support.hexoskin.com/?hsLang=en) 2. [Ordering Your Hexoskin](https://support.hexoskin.com/ordering-your-hexoskin?hsLang=en) # Hexoskin's Exchange and Return Policy ## Return the Hexoskin product within 14 days of receipt for a full refund, minus shipping and handling. ### Return Policy Your satisfaction with your Hexoskin product is important to us. If you are not satisfied with your order, simply return it to us in its original condition within 14 days of receiving it and we will give you an account credit for the entire amount, less shipping and handling charges. A credit will be applied once the merchandise has been received and inspected by our Return Processing Center. ### Return/Exchange procedure For your credit to be processed promptly, please follow the return directions below: 1. [Contact the Hexoskin Support](https://share.hsforms.com/1K05_MWwkQpyWW8hm3_Zq-Ae6ho2?__hstc=91220997.6b59bc40e765deb1e4329e1b26aa580f.1745961272120.1746128571183.1746461859677.3&__hssc=91220997.10.1746461859677&__hsfp=481258620) to obtain an RMA number. 2. Return the Hexoskin mobile device and/or garment in its original packaging (as sent to you). The RMA number must clearly appear on the packaging. 3. Make sure that all hang tags, boxes, etc. are returned with the item. 4. Please use your local postal service to ship your return to us. Make sure to affix adequate postage in order to ensure that your return reaches us. We suggest you use a traceable and insured shipping method. All collect parcels will be refused. 5. Please include a copy of your packing slip with your return. We will need this to identify your return. - [Hexoskin OneSync Software](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#main-content) - [Hexoskin OneSync Advanced Features](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#hexoskin-onesync-advanced-features) - [Hexoskin OneSync Basics](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#hexoskin-onesync-basics) - [Hexoskin Data Analysis](https://support.hexoskin.com/hexoskin-data-analysis?hsLang=en) - [Hexoskin Support Topics](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#main-content) - [Hexoskin Mobile App](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-mobile-app) - [Hexoskin Articles](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-articles) - [Hexoskin Set-up and Configuration](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-set-up-and-configuration) - [Hexoskin Recorder](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-recorder) - [Hexoskin Troubleshooting](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-troubleshooting) - [Hexoskin FAQ](https://support.hexoskin.com/hexoskin-faq?hsLang=en#main-content) - [Frequently Asked Question for the Hexoskin community](https://support.hexoskin.com/hexoskin-faq?hsLang=en#frequently-asked-question-for-the-hexoskin-community) - [Order](https://support.hexoskin.com/hexoskin-faq?hsLang=en#order) - [Hexoskin OneView dashboard](https://support.hexoskin.com/hexoskin-oneview-dashboard?hsLang=en) - [Hexoskin OneSync](https://support.hexoskin.com/hexoskin-onesync?hsLang=en) - [Hexoskin Smart Garments](https://support.hexoskin.com/hexoskin-smart-garments?hsLang=en#main-content) - [Hexoskin Device](https://support.hexoskin.com/hexoskin-smart-garments?hsLang=en#hexoskin-device) - [Hexoskin App](https://support.hexoskin.com/hexoskin-app?hsLang=en) - [Hexoskin Dashboard](https://support.hexoskin.com/hexoskin-dashboard?hsLang=en) - [Help for Developers](https://support.hexoskin.com/help-for-developers?hsLang=en) - [Ordering Your Hexoskin](https://support.hexoskin.com/ordering-your-hexoskin?hsLang=en) - [Hexoskin Support](https://support.hexoskin.com/hexoskin-support?hsLang=en) [![Hexoskin - Logo - No Tagline - Rectangle - White - Transparent-Nov-28-2023-04-38-48-1716-PM](https://support.hexoskin.com/hs-fs/hubfs/Hexoskin%20-%20Logo%20-%20No%20Tagline%20-%20Rectangle%20-%20White%20-%20Transparent-Nov-28-2023-04-38-48-1716-PM.png?width=200&height=50&name=Hexoskin%20-%20Logo%20-%20No%20Tagline%20-%20Rectangle%20-%20White%20-%20Transparent-Nov-28-2023-04-38-48-1716-PM.png "Hexoskin - Logo - No Tagline - Rectangle - White - Transparent-Nov-28-2023-04-38-48-1716-PM")](https://hexoskin.com) 5800, Saint-Denis, Suite 601, Montréal (Québec), Canada Copyright © 2026, Hexoskin