--- title: "OneSync shows \"Sync Failed\" or \"Storing Failed\"" description: "Troubleshooting steps to resolve \"Sync Failed\" or \"Storing Failed\" errors and clear stuck recording queues in OneSync." --- [Skip to content](https://support.hexoskin.com/onesync-shows-sync-failed-or-storing-failed#main-content) English Show submenu for translations [More support](https://support.hexoskin.com/kb-tickets/new?hsLang=en) [![Hubspot - Hexoskin Logo - Rectangle](https://support.hexoskin.com/hubfs/Hubspot%20-%20Hexoskin%20Logo%20-%20Rectangle.svg)](https://support.hexoskin.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.hexoskin.com/kb-tickets/new) - [Contact us](https://support.hexoskin.com/kb-tickets/new) [Contact us](https://support.hexoskin.com/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Hexoskin Support Community](https://support.hexoskin.com/?hsLang=en) 2. [Hexoskin Support](https://support.hexoskin.com/hexoskin-support?hsLang=en) # OneSync shows "Sync Failed" or "Storing Failed" ## Troubleshooting steps to resolve "Sync Failed" or "Storing Failed" errors and clear stuck recording queues in OneSync. **Symptom.** OneSync reports "Sync Failed" or "Storing Failed" while transferring recordings from your device, or the same recording appears twice, both in the queue and in the Completed list. **Fixes, in order of frequency.** 1. **Storage folder location.** If your OneSync storage folder is on OneDrive, Dropbox, Google Drive or a network share, move it to a local folder (for example C:\\Hexoskin) in OneSync Settings. Cloud-synced folders are the most common cause. 2. **Outdated OneSync.** Download the latest version from hexoskin.com. Versions released before mid-2023 contain a critical storing bug, and 2025 versions fix interrupted-sync handling; always update before further troubleshooting. 3. **Low disk space.** Free at least 2 GB on the target drive. 4. **One corrupt recording blocks the queue.** Right-click the failing record and choose Skip, then let the rest of the queue finish. Report the skipped record to support so it can be restored from the device. 5. **Antivirus blocking writes.** Add the OneSync folder to your antivirus exclusions and retry. 6. **Overlapping or duplicated records.** If an interrupted sync leaves the same record in both the queue and Completed, check on your online Dashboard which copy is complete, skip the duplicate in OneSync, and send the record IDs to support so the backend copy can be validated. Do not delete recordings from the device until the Dashboard copy is confirmed. If none of the above resolves the issue, note the exact error text and the OneSync version number (Help menu) and contact support; this allows a resolution in a single exchange. - [Hexoskin OneSync Software](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#main-content) - [Hexoskin OneSync Advanced Features](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#hexoskin-onesync-advanced-features) - [Hexoskin OneSync Basics](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#hexoskin-onesync-basics) - [Hexoskin Data Analysis](https://support.hexoskin.com/hexoskin-data-analysis?hsLang=en) - [Hexoskin Support Topics](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#main-content) - [Hexoskin Mobile App](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-mobile-app) - [Hexoskin Articles](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-articles) - [Hexoskin Set-up and Configuration](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-set-up-and-configuration) - [Hexoskin Recorder](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-recorder) - [Hexoskin Troubleshooting](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-troubleshooting) - [Hexoskin FAQ](https://support.hexoskin.com/hexoskin-faq?hsLang=en#main-content) - [Frequently Asked Question for the Hexoskin community](https://support.hexoskin.com/hexoskin-faq?hsLang=en#frequently-asked-question-for-the-hexoskin-community) - [Order](https://support.hexoskin.com/hexoskin-faq?hsLang=en#order) - [Hexoskin OneView dashboard](https://support.hexoskin.com/hexoskin-oneview-dashboard?hsLang=en) - [Hexoskin OneSync](https://support.hexoskin.com/hexoskin-onesync?hsLang=en) - [Hexoskin Smart Garments](https://support.hexoskin.com/hexoskin-smart-garments?hsLang=en#main-content) - [Hexoskin Device](https://support.hexoskin.com/hexoskin-smart-garments?hsLang=en#hexoskin-device) - [Hexoskin App](https://support.hexoskin.com/hexoskin-app?hsLang=en) - [Hexoskin Dashboard](https://support.hexoskin.com/hexoskin-dashboard?hsLang=en) - [Help for Developers](https://support.hexoskin.com/help-for-developers?hsLang=en) - [Ordering Your Hexoskin](https://support.hexoskin.com/ordering-your-hexoskin?hsLang=en) - [Hexoskin Support](https://support.hexoskin.com/hexoskin-support?hsLang=en) [![Hexoskin - Logo - No Tagline - Rectangle - White - Transparent-Nov-28-2023-04-38-48-1716-PM](https://support.hexoskin.com/hs-fs/hubfs/Hexoskin%20-%20Logo%20-%20No%20Tagline%20-%20Rectangle%20-%20White%20-%20Transparent-Nov-28-2023-04-38-48-1716-PM.png?width=200&height=50&name=Hexoskin%20-%20Logo%20-%20No%20Tagline%20-%20Rectangle%20-%20White%20-%20Transparent-Nov-28-2023-04-38-48-1716-PM.png "Hexoskin - Logo - No Tagline - Rectangle - White - Transparent-Nov-28-2023-04-38-48-1716-PM")](https://hexoskin.com) 5800, Saint-Denis, Suite 601, Montréal (Québec), Canada Copyright © 2026, Hexoskin