Payments, order changes, cancellations and refunds (hexoskin.com)
Learn how to resolve declined payments, change or cancel an existing order before it ships, and navigate refunds and warranty start dates.
Payment declined. Most declines come from the issuing bank. Retry after authorizing the transaction with your bank, or use another card. Institutional buyers can request an invoice payable by wire transfer instead of paying online.
Changing or cancelling an order. Contact support with your order number as soon as possible. Orders can be modified or cancelled free of charge before fulfillment. Once a shipment is on the way, changes are no longer possible and the return policy applies.
Refunds. Approved refunds are issued to the original payment method. Note that when exchanging items of different sizes or configurations, discounts are recalculated on the new configuration; verify the revised invoice before confirming.
Warranty start. The warranty period starts at the confirmed delivery date (proof of delivery), not the order date.