--- title: Why is my Hexoskin device not being recognized by my computer? (Windows) description: If you connect your Hexoskin device to your computer and notice that it is not being recognized or showing up, an installation of the drivers is required. This will allow your PC to recognize the Hexo --- [Skip to content](https://support.hexoskin.com/why-is-my-hexoskin-device-not-being-recognized-by-my-computer-windows#main-content) English Show submenu for translations [More support](https://support.hexoskin.com/kb-tickets/new?hsLang=en) [![Hubspot - Hexoskin Logo - Rectangle](https://support.hexoskin.com/hubfs/Hubspot%20-%20Hexoskin%20Logo%20-%20Rectangle.svg)](https://support.hexoskin.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.hexoskin.com/kb-tickets/new) - [Contact us](https://support.hexoskin.com/kb-tickets/new) [Contact us](https://support.hexoskin.com/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Hexoskin Support Community](https://support.hexoskin.com/?hsLang=en) 2. [Hexoskin FAQ](https://support.hexoskin.com/hexoskin-faq?hsLang=en) 3. [Frequently Asked Question for the Hexoskin community](https://support.hexoskin.com/hexoskin-faq?hsLang=en#frequently-asked-question-for-the-hexoskin-community) # Why is my Hexoskin device not being recognized by my computer? (Windows) If you connect your Hexoskin device to your computer and notice that it is not being recognized or showing up, an installation of the drivers is required. This will allow your PC to recognize the Hexoskin device.  Here's how:  1. Download the drivers [hexoskin\_drivers\_win.zip](https://support.hexoskin.com/hubfs/hexoskin_drivers.zip?hsLang=en) 2. Extract the files to the Desktop 3. Once extracted, open the folder. 4. Right-click on the "Hexoskin INF" file (Setup information) and click on "Install" ![](https://support.hexoskin.com/hs-fs/hubfs/RightClickInstall-png-1.png?width=538&height=208&name=RightClickInstall-png-1.png) 5. The drivers have now been installed. It is always good practice to Reboot your PC after installing new drivers. 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