--- title: Hexoskin Device Having Trouble Staying Connected to Mobile Device description: Trouble keeping your Hexoskin Device connected to your phone? Learn how to improve Bluetooth stability by optimizing range, device placement, and minimizing interference. --- [Skip to content](https://support.hexoskin.com/hexoskin-device-having-trouble-staying-connected-to-mobile-device#main-content) - [English](https://support.hexoskin.com/hexoskin-device-having-trouble-staying-connected-to-mobile-device) - [Français](https://support.hexoskin.com/fr/appareil-denregistrement-hexoskin-ayant-des-difficultés-à-rester-connecté-à-un-appareil-mobile) English Show submenu for translations [More support](https://support.hexoskin.com/kb-tickets/new?hsLang=en) [![Hubspot - Hexoskin Logo - Rectangle](https://support.hexoskin.com/hubfs/Hubspot%20-%20Hexoskin%20Logo%20-%20Rectangle.svg)](https://support.hexoskin.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://support.hexoskin.com/hexoskin-device-having-trouble-staying-connected-to-mobile-device) - [Français](https://support.hexoskin.com/fr/appareil-denregistrement-hexoskin-ayant-des-difficultés-à-rester-connecté-à-un-appareil-mobile) English Show submenu for translations - [More support](https://support.hexoskin.com/kb-tickets/new) - [Contact us](https://support.hexoskin.com/kb-tickets/new) [Contact us](https://support.hexoskin.com/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Hexoskin Support Community](https://support.hexoskin.com/?hsLang=en) 2. [Hexoskin Support Topics](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en) # Hexoskin Device Having Trouble Staying Connected to Mobile Device ## If your Hexoskin Device keeps disconnecting from your phone or tablet, it may be due to range, placement, or interference. This article outlines key troubleshooting tips to improve Bluetooth connectivity. --- ### Ensure You’re Within Bluetooth Range For best connectivity, your phone or tablet should remain within a **direct line of sight** and within approximately **10 meters (32 feet)** of the Hexoskin Device. - Repeated disconnections can occur if the connection is obstructed or the signal is weak. ### Optimal Device Placement Bluetooth signals can be blocked by the human body, especially if the device is placed vertically, loosely, or upside down. To improve transmission and reduce disconnects: - Insert the **Hexoskin Device horizontally** into the shirt pocket. - The **cable should face upward**, and the **LED light should face outward**. - This orientation helps: - Protect the connector inside the shirt - Maximize Bluetooth signal strength ### Minimize Bluetooth Interference Some environments can interfere with Bluetooth connectivity, such as: - Concrete walls - Metallic structures - Large crowds with multiple active Bluetooth or wireless devices - Certain industrial or medical installations If you're in such a space, try stepping into a more open area or closer to a window to test the connection. ### Additional Tips - Make sure **Bluetooth is enabled** on your phone or tablet and that no other app is competing for control of the device. - Ensure your **Hexoskin app is updated** to the latest version. - Restart your mobile device and the Hexoskin Device if the issue persists. If you have any other smartphones or tablets previously paired to the device within your vicinity, this may cause interference with your Bluetooth connection If you're still having trouble after trying these steps, feel free to contact our support team at **support@hexoskin.com** for further assistance. - [Hexoskin OneSync Software](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#main-content) - [Hexoskin OneSync Advanced Features](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#hexoskin-onesync-advanced-features) - [Hexoskin OneSync Basics](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#hexoskin-onesync-basics) - [Hexoskin Data Analysis](https://support.hexoskin.com/hexoskin-data-analysis?hsLang=en) - [Hexoskin Support Topics](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#main-content) - [Hexoskin Mobile App](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-mobile-app) - [Hexoskin Articles](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-articles) - [Hexoskin Set-up and Configuration](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-set-up-and-configuration) - [Hexoskin Recorder](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-recorder) - [Hexoskin Troubleshooting](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-troubleshooting) - [Hexoskin FAQ](https://support.hexoskin.com/hexoskin-faq?hsLang=en#main-content) - [Frequently Asked Question for the Hexoskin community](https://support.hexoskin.com/hexoskin-faq?hsLang=en#frequently-asked-question-for-the-hexoskin-community) - [Order](https://support.hexoskin.com/hexoskin-faq?hsLang=en#order) - [Hexoskin OneView dashboard](https://support.hexoskin.com/hexoskin-oneview-dashboard?hsLang=en) - [Hexoskin OneSync](https://support.hexoskin.com/hexoskin-onesync?hsLang=en) - [Hexoskin Smart Garments](https://support.hexoskin.com/hexoskin-smart-garments?hsLang=en#main-content) - [Hexoskin Device](https://support.hexoskin.com/hexoskin-smart-garments?hsLang=en#hexoskin-device) - [Hexoskin App](https://support.hexoskin.com/hexoskin-app?hsLang=en) - [Hexoskin Dashboard](https://support.hexoskin.com/hexoskin-dashboard?hsLang=en) - [Help for Developers](https://support.hexoskin.com/help-for-developers?hsLang=en) - [Ordering Your Hexoskin](https://support.hexoskin.com/ordering-your-hexoskin?hsLang=en) - [Hexoskin Support](https://support.hexoskin.com/hexoskin-support?hsLang=en) [![Hexoskin - Logo - No Tagline - Rectangle - White - Transparent-Nov-28-2023-04-38-48-1716-PM](https://support.hexoskin.com/hs-fs/hubfs/Hexoskin%20-%20Logo%20-%20No%20Tagline%20-%20Rectangle%20-%20White%20-%20Transparent-Nov-28-2023-04-38-48-1716-PM.png?width=200&height=50&name=Hexoskin%20-%20Logo%20-%20No%20Tagline%20-%20Rectangle%20-%20White%20-%20Transparent-Nov-28-2023-04-38-48-1716-PM.png "Hexoskin - Logo - No Tagline - Rectangle - White - Transparent-Nov-28-2023-04-38-48-1716-PM")](https://hexoskin.com) 5800, Saint-Denis, Suite 601, Montréal (Québec), Canada Copyright © 2026, Hexoskin