To visualize your raw and processed data on your Dashboard (my.hexoskin.com), you need first to synchronize your records with the Hexoskin OneSync software.
Note: Please note that the Smart Device up to 2400 hours (100 + days) of biometrics raw data. Past this time limit, the next record will overwrite the oldest one stored.
After a recording session, you should:
- Launch Hexoskin OneSync
- Sign in with your Hexoskin Account
- Connect your Hexoskin Recorder to your computer with the provided USB cable
- Data sync will start automatically*
- As soon as the data sync is completed, your data will be available online for review on your Hexoskin Dashboard (my.hexoskin.com) and on your Hexoskin App.
*During data synchronization, each record will go through the following steps: "Queued > Storing > Awaiting sync > Syncing > Processing > Completed" and data sync will be performed from the oldest record to the most recent one.
If you are experiencing issues while synchronizing your data with Hexoskin OneSync, please contact our Support Team.