Frequently Asked Question for the Hexoskin community
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      3. Frequently Asked Question for the Hexoskin community

      How do I synchronize my data?

      To view your raw and processed data on your Dashboard,(my.hexoskin.com) you must first synchronize your records with the Hexoskin OneSync software.

      Please note that the Classic Device can record up to 1200 hours and the Smart Device up to 2400 hours of biometrics raw data. Past this time limit, the next record will overwrite the oldest one stored.



      1. Launch Hexoskin OneSync (MacOS or Windows)
      2. Sign in with your Hexoskin Account
      3. Connect your Hexoskin Device to your computer with the provided USB cable
      4. Data sync will start automatically*
      5. As soon as the data sync is completed, your data will be available online for review on your Hexoskin Dashboard (my.hexoskin.com) and your Hexoskin App.


      *Note: During data synchronization, each record will go through the following steps: Queued > Storing > Awaiting sync > Syncing > Processing > Completed and data sync will be performed from the oldest record to the most recent one.  



      If you are experiencing issues during data synchronization with Hexoskin OneSync, please feel free to contact our Support Team at support@hexoskin.com.