--- title: Missing Data on the Hexoskin Dashboard description: After a session recording, it is important to stop and save your activity on your Hexoskin App, but it is also essential that you synchronize your data to our servers for your data to be displayed on --- [Skip to content](https://support.hexoskin.com/missing-data-on-hexoskin-dashboard-onesync#main-content) - [English](https://support.hexoskin.com/missing-data-on-hexoskin-dashboard-onesync) - [Français](https://support.hexoskin.com/fr/données-manquantes-sur-le-tableau-de-bord-hexoskin-onesync) English Show submenu for translations [More support](https://support.hexoskin.com/kb-tickets/new?hsLang=en) [![Hubspot - Hexoskin Logo - Rectangle](https://support.hexoskin.com/hubfs/Hubspot%20-%20Hexoskin%20Logo%20-%20Rectangle.svg)](https://support.hexoskin.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://support.hexoskin.com/missing-data-on-hexoskin-dashboard-onesync) - [Français](https://support.hexoskin.com/fr/données-manquantes-sur-le-tableau-de-bord-hexoskin-onesync) English Show submenu for translations - [More support](https://support.hexoskin.com/kb-tickets/new) - [Contact us](https://support.hexoskin.com/kb-tickets/new) [Contact us](https://support.hexoskin.com/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Hexoskin Support Community](https://support.hexoskin.com/?hsLang=en) 2. [Hexoskin Support Topics](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en) 3. [Hexoskin Troubleshooting](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-troubleshooting) # Missing Data on the Hexoskin Dashboard ## After a session recording, it is important to stop and save your activity on your Hexoskin App, but it is also essential that you synchronize your data to our servers for your data to be displayed on your Hexoskin Dashboard. Please note that large recording sessions can take a few minutes to synchronize and process (Hexoskin servers process 3,000 data points per minute). When logging into the Dashboard ([my.hexoskin.com](https://api.hexoskin.com/api/connect/login/)), go to the "Records" tab and look on the far-right side. When a record is correctly processed, the status will display "complete". ![](https://support.hexoskin.com/hubfs/missing%20data%20-%20status%20complete%20on%20Dashboard-png.png) If the record status shows anything other than "complete" (such as syncing, realtime, incomplete, or overlap), it is expected that your data appears "missing" because it hasn't been fully processed. If this occurs, follow these steps: - contact our Support Team at [support@hexoskin.com](mailto:support@hexoskin.com,) - provide your account username and the Record ID (please refer to [Finding record number](https://hexoskin1.zendesk.com/hc/en-us/articles/360007577413)) We will investigate and provide you with the steps to correct this issue. In the meantime, **do not press ERASE or RESTORE on your device in the Hexoskin OneSync Sync software** as we may ask you to resync your device.  - [Hexoskin OneSync Software](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#main-content) - [Hexoskin OneSync Advanced Features](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#hexoskin-onesync-advanced-features) - [Hexoskin OneSync Basics](https://support.hexoskin.com/hexoskin-onesync-software?hsLang=en#hexoskin-onesync-basics) - [Hexoskin Data Analysis](https://support.hexoskin.com/hexoskin-data-analysis?hsLang=en) - [Hexoskin Support Topics](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#main-content) - [Hexoskin Mobile App](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-mobile-app) - [Hexoskin Articles](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-articles) - [Hexoskin Set-up and Configuration](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-set-up-and-configuration) - [Hexoskin Recorder](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-recorder) - [Hexoskin Troubleshooting](https://support.hexoskin.com/hexoskin-support-topics?hsLang=en#hexoskin-troubleshooting) - [Hexoskin FAQ](https://support.hexoskin.com/hexoskin-faq?hsLang=en#main-content) - [Frequently Asked Question for the Hexoskin community](https://support.hexoskin.com/hexoskin-faq?hsLang=en#frequently-asked-question-for-the-hexoskin-community) - [Order](https://support.hexoskin.com/hexoskin-faq?hsLang=en#order) - [Hexoskin OneView dashboard](https://support.hexoskin.com/hexoskin-oneview-dashboard?hsLang=en) - [Hexoskin OneSync](https://support.hexoskin.com/hexoskin-onesync?hsLang=en) - [Hexoskin Smart Garments](https://support.hexoskin.com/hexoskin-smart-garments?hsLang=en#main-content) - [Hexoskin Device](https://support.hexoskin.com/hexoskin-smart-garments?hsLang=en#hexoskin-device) - [Hexoskin App](https://support.hexoskin.com/hexoskin-app?hsLang=en) - [Hexoskin Dashboard](https://support.hexoskin.com/hexoskin-dashboard?hsLang=en) - [Help for Developers](https://support.hexoskin.com/help-for-developers?hsLang=en) - [Ordering Your Hexoskin](https://support.hexoskin.com/ordering-your-hexoskin?hsLang=en) - [Hexoskin Support](https://support.hexoskin.com/hexoskin-support?hsLang=en) [![Hexoskin - Logo - No Tagline - Rectangle - White - Transparent-Nov-28-2023-04-38-48-1716-PM](https://support.hexoskin.com/hs-fs/hubfs/Hexoskin%20-%20Logo%20-%20No%20Tagline%20-%20Rectangle%20-%20White%20-%20Transparent-Nov-28-2023-04-38-48-1716-PM.png?width=200&height=50&name=Hexoskin%20-%20Logo%20-%20No%20Tagline%20-%20Rectangle%20-%20White%20-%20Transparent-Nov-28-2023-04-38-48-1716-PM.png "Hexoskin - Logo - No Tagline - Rectangle - White - Transparent-Nov-28-2023-04-38-48-1716-PM")](https://hexoskin.com) 5800, Saint-Denis, Suite 601, Montréal (Québec), Canada Copyright © 2026, Hexoskin