The Hexoskin OneSync software will allow you to sync the records from your Hexoskin and Astroskin Recorders, from a single interface and is compatible with macOS and Windows operating systems.
To download the software, visit our website https://www.hexoskin.com/pages/downloads, under the "SYNC SOFTWARE" section or click on these download links: Hexoskin OneSync for MacOs or Hexoskin OneSync for Windows. Be sure to allow all permissions. This article will cover the different functions of the interface.
Hexoskin OneSync Main Page
The left-hand panel (1) will show your Recorder(s) along with their information, such as the account currently assigned to the Device (A), the number of sessions (B), Recorder status, etc.
The center panel (2) displays different operations that can be executed on your Recorder via the Hexoskin OneSync platform.
A) The "Update" button allows you to update your Device's firmware version. Normally, a pop-up will appear when an update is available; it is essential to keep your device firmware up to date, as new releases regularly include feature enhancements and issue corrections. Failure to update your firmware can cause problems with your data synchronization.
B) The "Restore" button erases all data stored on your Hexoskin or Astroskin Recorder and restores it to its default settings. All previously synced sessions will remain stored locally on your computer. Before doing this, please make sure that you have no data recorded on your Recorder that you haven't synchronized yet.
C) The "Erase" button allows you to delete selected records from the Device.
D) The "Identify" button will make the Device's LEDs flash once (a useful feature when multiple Devices are connected to the computer).
E) The "Assign" button allows you to assign users to Devices before recording sessions. Here you can sign in with your Hexoskin or Astroskin account, or sign out to switch accounts when working with more than one Recorder.
The "Preferences" button (3) opens a pop-up menu that lets you change some of the settings for the Hexoskin OneSync software.
On this screen, you can configure whether Hexoskin OneSync starts with your operating system and whether raw recording data is decoded locally.
The "Support" button (4) should only be accessed if you require any support with your device (i.e. if you see an error message when syncing a session). We strongly recommend enabling OneSync process logging to facilitate troubleshooting. When contacting support, we might ask you to send us the logs. This can be done by selecting the "Prepare logs" option. This will create a .zip folder on your desktop that you can send to us by email.
Before starting to record data with your Hexoskin or Astroskin, make sure to assign your Recorder to your account, this way, the data will be sent to your account and processed using your profile details (height, weight, age, etc.).
If you encounter any issues, please contact our Support Team.