1. Hexoskin Support Community
  2. Hexoskin F.A.Q.
  3. Frequently Asked Question for the Hexoskin community

Why do I need to assign the Hexoskin Device to a user?

If your Hexoskin Device is not assigned to a user, you will not be able to make any recordings. By assigning a user’s account to a Hexoskin Device, the Hexoskin servers will then be able to link the recorded data to a specific account, allowing you to retrieve your data whenever you log in to your Hexoskin Dashboard at my.hexoskin.com.

Please note that for your first use, you need to use Hexoskin OneSync software to assign your Hexoskin Device to your account, otherwise, you might experience some issues when you log into your Hexoskin App.