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Hexoskin Support Community

Hexoskin F.A.Q.

Hexoskin F.A.Q.

Hexoskin Frequently asked questioms

How do I change the time zone for my Hexoskin account?

How much do the Hexoskin Smart Device and Hexoskin Shirts weigh?

What is the maximum of data storage for the Hexoskin Device?

What are the Steps to Follow to Start Recording Data?

Is Hexoskin Compatible with WLAN or ANT?

Why do I Need to Create an Account?

How do I install Hexoskin OneSync?

Order

How can I track my order?

Reasons to Choose Hexoskin Over Other Health Sensors as a Clinician

Frequently Asked Question for the Hexoskin community

Pricing and Costs for the Hexoskin Smart Shirts, ProShirts, Smart Kits, and ProKits

What is the Hexoskin raw data sampling rate?

My Hexoskin Device doesn't seem to be recording, why?

How can I download multiple records at the same time?

What do the LEDs mean on the Hexoskin Device?

OneSync with a Firewall

How do I synchronize my data?

How do I find my recording number?

Why do I need to assign the Hexoskin Device to a user?

Why is my Hexoskin device not being recognized by my computer? (Windows)

What is the Warranty for Hexoskin or Astroskin?

What is the Shirt made of?

How do I share data with other people?

Why is there no GPS data for my activity on the Dashboard?

How do I assign a Hexoskin Device to an account?

How do I convert the binary data exported from the Hexoskin Dashboard?

What is a sleep stage during a sleep activity?

Does the Position of the Hexoskin Device in the Zipped Pocket Matter?

How do I wash my Hexoskin Shirt?

How do I connect the Hexoskin Device to the Shirt?

How do I pair my device with the Hexoskin mobile app?

What are the differences between Hexoskin and Astroskin?

How do I download/import Hexoskin data?

What are the Hexoskin Smart Device's GATT

Can Hexoskin be used to diagnose a medical problem?

Can I share my Hexoskin Device with someone else?

What happens if I lose the Bluetooth connection during a recording?

Are the data timestamped?

How do I unplug the Hexoskin Device from the Shirt?

Can I swim with my Hexoskin?

How do I put on and take off the Hexoskin Shirt?

Why should I wet or use a conductive cream on my cardiac sensors?

How to request API keys?

How come my HRV value is not displayed on my Hexoskin Dashboard?

Can I share my Hexoskin Shirt with someone else?

How should I apply the conductive cream?

When I wash the Shirt, can the Shirt Connector be washed as well?

How can I check my battery level?

How do I convert the respiration data (in arbitrary units) into volume (mL)?

What does it mean when my HR is always at 70 bpm?

How can I contact Hexoskin and get support?

How do I charge the Hexoskin Device (wall charger vs computer)?

Why should I tag an activity during a recording session? (OneSync)

Can I use Hexoskin without the mobile application?

How do I create my Hexoskin account?

Can Hexoskin Cause Allergic Reactions?

How are my Hexoskin data kept secure? (OneSync)

Do I have to carry my phone with me during a recording?

Where is my data stored during a recording?

What is the unit for respiration?

What is the Weight of the Hexoskin Kit (Device, Shirt & USB Cable)?

Can I wear the Hexoskin Shirts with clothes or does the vest come in contact with my bare skin?

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